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Guidance on effective communications in a cyber incident

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ByNational Cyber Security Centreslate_leaf_de9cf9

Supporting organisations of all sizes to manage their communications strategy before, during and after a cyber security incident.

Adapted edition

Continuity and responseIncident response
Document type
Reference Guide
Format
DOCX
Pages
5
Language
English
Version
1.0
Updated
2026-09-16
Category
Information security
Licence
Open Government Licence v3.0
Description

Supporting organisations of all sizes to manage their communications strategy before, during and after a cyber security incident for organisational planning, review and training. NCSC guidance is advisory and should be applied to the organisation's own risks and obligations.

Contents
  • Context to this guidance
  • Who is it for?
  • The principles
  • Prepare your communications strategy in advance
  • Communicate clearly with different parties, and tailor your messaging where necessary
  • Manage the aftermath in the medium and long term
  • 1. Prepare your communications strategy in advance
  • Outline roles, responsibilities and communication protocols
  • External outreach
  • Test and review your plan
  • Set up alternative communications
  • 2. Communicate clearly with different parties, and tailor your messaging where necessary
  • Managing your own communications
  • Managing external factors
  • Prepare answers and a statement in advance
  • 3. Manage the aftermath in the medium to long term
  • Source links
Source and licence
Guidance on effective communications in a cyber incident

National Cyber Security Centre

Original source OGL-UK-3.0

AttributionNational Cyber Security Centre, “Guidance on effective communications in a cyber incident” (16 October 2024), reused under the Open Government Licence v3.0.

ChangesAdapted 16 September 2026: converted the official HTML article into neutral text-only DOCX and PDF editions. Preserved article headings, paragraphs, lists and plain-text source-link destinations; normalized web whitespace and typographic punctuation; omitted site navigation, topic and download cards, images, logos, scripts, styles and page furniture.

Version history
  • v1.016/09/2026
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