Legal Aid Agency cyber security incident: frequently asked questions
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Frequently asked questions about the Legal Aid Agency cyber security incident.
Adapted edition
- Document type
- Reference Guide
- Format
- DOCX
- Pages
- 19
- Language
- English
- Version
- 1.0
- Updated
- 2026-09-17
- Category
- Information security
- Licence
- Open Government Licence v3.0
Description
Frequently asked questions about the Legal Aid Agency cyber security incident. Consult the original guidance for current legal and operational details.
Contents
- Data breach
- Who might have been impacted by this breach? [added 22 May 2025, updated 8 August 2025, updated 11 August 2025]
- What provider information has been breached? [added 22 May 2025]
- What steps should I take to protect myself? [added 22 May 2025]
- Are provider IT systems at risk? [added 22 May 2025]
- Do legal aid providers need to contact clients? [added 22 May 2025]
- Why is the Portal offline? [added 22 May 2025, updated 27 June 2025]
- Will the LAA provide a set of communications for legal aid practitioners that they can give to clients if they are contacted? [added 23 May 2025]
- Data collection for onboarding onto the new Sign in to Legal Aid service
- Archived
- Archived - Civil applications
- Applying for substantive applications where emergency representation has expired [Updated 01 December 2025, updated 27 January 2026, archived 1 June 2026]
- What are the time limits on emergency certificates if providers used delegated functions before the changes on 27 June 2025? [Updated 23 October2025, archived 1 June 2026]
- Is Secure File Exchange via Galaxkey still operational? [added 27 May 2025, archived 1 June 2026]
- How can I progress Exceptional Case Funding (ECF) controlled work applications? [added 30 May 2025, archived 1 June 2026]
- What can providers do if they believe the LAA has made a mistake on a Civil Contingency Application or Amendment? [added 13 June 2025, archived 1 June 2026]
Source and licence
Ministry of Justice
AttributionMinistry of Justice, ‘Legal Aid Agency cyber security incident: frequently asked questions’ (updated 1 June 2026), reused under the Open Government Licence v3.0.
ChangesNeutral text-only adaptation from the official GOV.UK Content API body: headings, paragraphs, ordered and unordered list items and clickable source-link destinations in an appendix preserved. Images, logos, page design, accessible-format request widgets and linked attachments excluded; normalised whitespace, invisible format marks and typography.
Version history
- v1.017/09/2026