Manage your Universal Credit claim after you apply
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What you can expect after applying for Universal Credit and how to use your account.
Adapted edition
- Document type
- Reference Guide
- Format
- DOCX
- Pages
- 5
- Language
- English
- Version
- 1.0
- Updated
- 2026-09-17
- Category
- Governance & assurance
- Licence
- Open Government Licence v3.0
Description
What you can expect after applying for Universal Credit and how to use your account. Consult the original guidance for current legal and operational details.
Contents
- After you apply for Universal Credit
- How to know it's us calling
- Your point of contact in Universal Credit
- Your first payment
- Get an advance before your first payment
- Your Universal Credit online account
- Using your journal
- Using your to-do list
- Appointments
- If you cannot attend your appointment
- Appointments you must attend
- Work Capability Assessments
- Protection from scams and fraud
- Sharing information
- Other protective measures
- If you think someone else has accessed your account
Source and licence
Department for Work and Pensions
AttributionDepartment for Work and Pensions, ‘Manage your Universal Credit claim after you apply’ (updated 3 September 2025), reused under the Open Government Licence v3.0.
ChangesNeutral text-only adaptation from the official GOV.UK Content API body: headings, paragraphs, ordered and unordered list items and clickable source-link destinations in an appendix preserved. Images, logos, page design, accessible-format request widgets and linked attachments excluded; normalised whitespace, invisible format marks and typography.
Version history
- v1.017/09/2026