Capacity and performance management procedure
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For service and technology owners to define capacity measures, thresholds, forecasts, exceptions, corrective action and evidence for services whose performance affects security or continuity.
- Document type
- Procedure
- Format
- DOCX
- Pages
- 8
- Language
- English
- Version
- 1.0
- Updated
- 2026-09-15
- Category
- Information security
- Licence
- Internal use
Description
For service and technology owners to define capacity measures, thresholds, forecasts, exceptions, corrective action and evidence for services whose performance affects security or continuity.
Contents
- Document control
- Purpose of this procedure
- Define the service requirement and operating envelope
- Establish demand and constraint baselines
- Forecast demand, supply, and uncertainty
- Monitor service outcomes and active constraints
- Use explicit capacity states
- Respond to the active constraint
- Authorize and conduct performance testing
- Approve capacity actions
- Record capacity evidence and conclusion limits
Version history
- v1.015/09/2026